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How to Log In
Change to UNM Learn login page and authentication
NOTE: As of 3/23/2021, when logging in to Learn you will have to authenticate using Multi-Factor Authentication (MFA). For more infomation, see FastInfo 7823.
As part of a larger UNM initiative, the authentication/login method for UNM Learn changed on Tuesday, January 5th, 2021. We implemented Azure AD authentication, which is the same authentication method used for LoboMail, Zoom, O365, etc. This authentication method provides more security and protection for our users, allows automatic sign-on if you are already logged into another UNM site that uses Azure AD, and provides more standardization and consistency for users accessing multiple applications at UNM. As of March 23, 2021, it will also require that you use Multi-Factor Authentication (MFA). MFA is being required for accessing UNM systems in order to add an extra layer of security to your account.
The login area on https://learn.unm.edu is now a button. To log in:
- Click the "Log in to UNM Learn" button.
- If you are already logged in to UNM systems via Azure AD, you will automatically be logged into Learn.
- If you are not already logged in to UNM systems via Azure AD, you will be prompted to sign in. Enter your full UNM email address (e.g., <your UNM NetID>@unm.edu). See 'Logging in with Azure AD' below.
Logging in with Azure AD
1. If you are prompted to sign in after clicking the "Log in to UNM Learn" button, you must enter your full UNM email address (e.g., <your UNM NetID>@unm.edu). Do not just put your NetID. You must add the @unm.edu to the end.
*Note: HSC users cannot log in with their salud email address. They may not always have an active UNM email address but can still/need to log in using <NetID>@unm.edu, where <NetID> is the HSC user’s UNM Main Campus NetID. In other words, always append @unm.edu to the Main Campus NetID (regardless of email account status) when authenticating.
2. Enter your password.
3. If you select “Yes” on “Stay signed in,” the Azure AD system will set your session to be valid for 90 days or until you logout or change your password. If you select “No,” your session will be valid for 24 hours or until the browser window is closed.
Problems logging into Azure AD
Microsoft Errors
If you receive the Microsoft "Sign-in is blocked" error (below), then you have made too many invalid login attempts and your account has been temporarily locked. The lockout time is generally 1 minute (more if you keep making invalid attempts). Please confirm you are logging in with your correct password and full UNM email address (e.g. <netid@unm.edu>), not just your NetID or Salud email.
If you still have problems, consult the article below. It provides additional information, including steps for getting support from the Main IT helpdesk.
Why can't I login to LoboMail, the Bursar Account Suite, or other UNM applications that authenticate through Azure AD?
Blackboard Errors
On rare occasions, users logging in may receive a Blackboard "Sign On Error!" like the one below. Click the 'Return To Login Page' button or return to https://learn.unm.edu/ and click the "Log in to UNM Learn" button again.
For help with this or any other Blackboard error messages, contact UNM Learn Support.
Learn access via MyUNM
If you usually access UNM Learn after logging into MyUNM and clicking the UNM Learn icon next to the “Logout” button, you will not be logged in through Azure AD and will be sent to the Learn "My Courses" page. The MyUNM portal uses a different authentication method/ does not currently use Azure AD. However, if you click on the UNM Learn icon before/without logging into MyUNM, you will be taken to the new Learn login page and can log in as described above.
Learn access via mobile
The image below shows how it looks when logging in with the Azure AD method on the mobile apps. You will be presented with a black “Web Login” button, which will then redirect you to the Learn login page. Click the red “Log in to UNM Learn” button and login using your NetID@unm.edu email address and password as explained above in the “Logging in with Azure” section of this page.
New authentication (Azure) login page in mobile apps
If you would like to use Multi-Factor Authentication with the mobile apps, you need to be logged in using the new authentication method, Azure AD. To switch to Azure AD, log out of the app. If you see the old login page (shown below), delete the name of the institution, “The University of New Mexico,” in the top field then re-find it by typing it in again. You will notice the login fields disappear and are replaced with the "Web Login" button as illustrated in the screenshot above.
Old authentication login page in mobile apps
Signing out of UNM Learn when logged in via Azure AD
Clicking the "End session and log out" button will log you out of all sites that use Azure AD authentication (e.g., Outlook, O365, Teams, SharePoint, etc.).
Clicking "Continue SSO session" will only log you out of UNM Learn.
Note: These options do not appear when logging out the mobile app.